Refund Policy

No payment is requested until BRUNLOCKER reviews the device or confirms the accessory order and presents the applicable price, timing, and refund or return terms.

Before processing begins

If a paid order has not been submitted to the carrier or fulfillment provider, contact support promptly. An eligible cancellation may receive a refund, less any disclosed non-refundable processing cost.

After processing begins

Once a request has been submitted for fulfillment, it may not be cancellable. If the provider confirms the request cannot be completed, the customer will receive the refund described in the quote or checkout terms.

Physical accessories

Compatibility, condition, pickup or shipping, and any return or exchange terms are confirmed in writing before payment. Contact support before returning an item; unapproved returns may not be accepted.

Incorrect information

Payments may be non-refundable when a request fails because the customer supplied an incorrect IMEI, carrier, model, ownership statement, shipping detail, or other materially inaccurate information.

Completed service

A successfully completed unlock service is non-refundable. Network compatibility, coverage, and device condition are outside the unlock service.

Requesting help

Contact support@brunlockerandmore.com with the order number. Approved refunds are returned to the original payment method; bank posting times vary.